The evening receptionist provided a pleasant and welcoming experience after a day of travel. Unfortunately, the room had several issues, including an elevator that got stuck multiple times and old furniture with burn marks and discoloration. Additionally, it was concerning to see the hotel being used as a temporary shelter, which impacted the overall atmosphere. While delicious sandwiches were available, the service and upkeep left much to be desired.

The check-in process was quick, which I appreciated. The layout of the Queen studio was functional and had a nice design.

There were issues with multiple rooms.

The staff at the front desk were super friendly, greeted us with smiles like they truly cared about our stay. Also the room had a nice full-sized refrigerator and the bed was surprisingly comfortable.

It wasn’t exactly a bargain either.

Clean surroundings and friendly staff made my stay enjoyable. Breakfast options were quite limited and lacking variety.

The cleaning staff was great, but the floors were very sticky.

The staff was super friendly, especially Jazlyn, who always made me feel welcome 😊. The room was spacious but had a sticky floor. Overall, a decent stay!

Staff friendly and helpful, making check-in easy. Floors in the room felt dirty and needed cleaning. Limited breakfast options that could be improved.

I appreciated the warm hospitality and lovely ambiance throughout my stay. The hotel was clean and welcoming, making it easy for me as a senior to navigate comfortably. The communal areas were particularly inviting and well-kept.

Improved breakfast options would enhance the experience.

I loved the warm hospitality and clean surroundings at Extended Stay America Suites, Pensacola, University Mall. The accessible common areas made it easy for me to navigate comfortably as a senior, creating a welcoming atmosphere during my stay.

Improved breakfast options would enhance the experience.

I had a fantastic experience with our room's cleanliness, and the cozy atmosphere made us feel right at home! The grab-and-go breakfast was a nice start to our mornings. Despite a minor issue with the stove, we were able to still enjoy cooking and have fun during our stay.

I truly appreciated the warm hospitality and clean surroundings at Extended Stay America Suites, Pensacola, University Mall. The accessible common areas made it easy for me to navigate comfortably, creating a welcoming atmosphere during my stay.

Improved breakfast options would enhance the experience.

wonderful staff and great pet-friendly options in a dusty hotel

Exceptional staff made a challenging stay comfortable.

I really appreciated how clean my room was and how welcoming & kind the staff were. 😊 Just wish the breakfast had more options, but it was a great stay overall!

The kitchen was a lifesaver! Having a full-sized fridge and stove made it feel like home. But, the sticky floors were a bit off-putting. Overall, enjoyed my stay. 😊

great food options and close to parks for weekend walks

i really loved how convenient this place was to some great food spots, especially texas roadhouse and tu-do vietnamese restaurant. There are beautiful parks nearby like tippin park just a short stroll away. it's perfect for anyone like me who enjoys walking through the city and discovering local attractions.